Our Business Process Mashup
"Excellence is to do a common thing in an uncommon way."
Booker T. Washington
The foundation for what we do is based on validated research, targeted application of the research, and practical experience. The key pieces of our puzzle are --
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The first piece of our puzzle is the "triadic reciprocal determinism" framework -- a construct taken from social cognitive learning. ​​
​There may be more sophisticated approaches, but we embrace Occam's Razor -- the simplest solution is most often the best. As illustrated above, reciprocal determinism is represented by a very simple diagram, but the utility of the concept for business process improvement is far-reaching.
​Click here to read more on how we do what we do

Library 

For further reading, listening and watching.
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Click the image above for this PowerPoint explanation of Job Aids and Performance Support.
Allison Rossett is one of the leading performance support experts in the country. This is a PDF of a PowerPoint presentation, but for the most part you can fill in the blanks. 
If you want to dig deeper, consider buying one of her books --
Designing Technology Based Performance Support
Performance support aids can be basic paper checklists and using them will be better than not. However, integrating technology where appropriate super-charges process management performance. This article begins with a discussion of performance support as it relates to software -- but it goes beyond that and is particularly relevant to what we do.
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​"Every once in a while, a new technology, an old problem, and a big idea turn into an innovation."  Dean Kamen
For an overview of Social Cognitive Learning check out these videos. The discussion of observational learning is good, and pay particular attention to reciprocal determinism.